Privacy Notice

Last updated: 6/23/2026

1. Who we are

Voice Health Twin ("we", "us", "our") provides voice analysis and wellness monitoring tools. We act as the data controller for personal data processed through the service.

2. Personal data we collect

• Account data: name, email, login credentials.
• Voice recordings & derived features: audio you submit and acoustic/transcript data we compute from it.
• Usage & device data: pages viewed, actions taken, IP address, browser, device identifiers.
• Support communications: messages you send to us.

3. Purposes and legal basis

• Providing the service (contract performance).
• Account creation, authentication, and customer support (contract performance).
• Security, fraud prevention, and abuse monitoring (legitimate interests).
• Product improvement and analytics (legitimate interests).
• Communications you opt into (consent).
• Meeting legal and tax obligations (legal obligation).

4. How we share data

• Hosting and infrastructure providers that operate the service on our behalf.
• Paddle.com Market Ltd, our Merchant of Record, which processes payments, subscriptions, billing, tax, and invoicing for our orders.
• Analytics and support tooling used to run and improve the service.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. International transfers

Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We retain personal data for as long as your account is active and for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised. You can request deletion at any time from the Settings page.

7. Your rights

Subject to local law, you may have rights to access, rectify, erase, restrict, or port your personal data, to object to processing, to withdraw consent, and to complain to a supervisory authority. Contact us to exercise any of these rights; we respond within one month.

8. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, and audit logging, to protect personal data.

9. Cookies

We use cookies that are strictly necessary to operate the service (e.g. authentication). Where we use analytics or marketing cookies, you can manage your preferences via your browser settings.

10. Contact

Questions about this notice or your data? Contact us through the in-app support options.

See also our Terms & Conditions and Refund Policy.